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Delete your account
How to delete your drafft account, with or without the app, what’s erased and what’s kept, and for how long.
From the app
- Open drafft and go to the You tab.
- Tap Delete account, at the bottom of the screen.
- Confirm. Your account is deleted straight away.
Without the app
No longer have the app, or your phone? Write to support@getdrafft.com from your account’s email address, with the subject “Delete my account”.
- If you can no longer use that address, write from another one and give your account’s phone number: we’ll ask you to confirm it’s you.
- We delete your account within 30 days at most and confirm it by email.
Your subscription
Deleting your account doesn’t cancel an active drafft tempo subscription. Cancel it in the subscriptions of the app store you bought it from, in your phone’s settings. Any boosts and super likes you have left are lost.
What’s erased
As soon as you delete: your account, your profile, your photos and voice intro, your likes, your matches, your chats and their photos, videos and voice messages, your sessions, your blocks, your settings, your registered devices and any data export archive.
What’s kept, and for how long
| Data | How long |
|---|---|
| Backups | Up to 30 days, then erased. |
| Account that was on hold, banned or under an open report when deleted | Kept for members’ safety, then erased 1 year after the case is closed. |
| Chat with a member who is on hold or banned | 1 year after the chat ends. |
| Identity fingerprints (email, number, login identifiers), encrypted | 1 year, 3 years if the account was banned, to stop a return under another identity. |
| Reports you made | 1 year after they’re handled, without your name. |
| Purchases | 10 years, as accounting law requires, no longer linked to your account. |
| Help requests | 3 years after the last exchange. |
| IP addresses, log of texts sent | 180 days and 30 days at most. |
Each period is detailed in the privacy policy.
Keep a copy before you go
Before deleting your account, you can ask for a copy of your data: You › Privacy & data › Export my data. You get one or more download links by email, usually within 24 hours, valid for 7 days.